In the event that you are unhappy with your purchase, we will accept exchanges on items that are still in their original condition (new, tagged, unwashed, unworn) within 5 business days of receiving your order. Those returned items that are deemed worn, untagged, washed or damaged will be sent back to you at your expense. No refunds or exchanges on sale items under any circumstances.

Details for exchange requests should be directed to [email protected] within 5 business days of receiving your order. Within 24 hours you will receive a return authorisation number, at which point you may proceed to return the product(s)

Attn: Carhartt WIP AU
PO BOX 6082
Alexandria
NSW 2015

If you wish to send back whole or part of the order, please contact us at [email protected] to arrange. We will review this on a case-by-case basis and we hold the right to refuse a return if we deem the reason being unsatisfactory.

If you are a customer from New Zealand wishing to return an item, please contact [email protected]  to discuss possible solutions.