FAQs

Frequently Asked Questions

Payment

1. How can I pay?

   Australia: Visa, Mastercard and Paypal

   Read more
2. My payment was not accepted. What could be the reason?

   There could be several reasons why a payment is not accepted. In such cases it is best if you contact your bank. The issue can often be resolved quickly. As an alternative, you can try using another payment method. If several methods of payment are rejected for you, please contact our customer service.

   Email: online@carhartt-wip.com.au

   Read more

Shipping

1. How much does shipping cost?

   Carhartt WIP Australia offers flat rate shipping of $12 within Australia and $25 to any address within New Zealand regardless of order size. Orders are shipped via Australia Post's eParcel delivery service.

   Read more
2. How will my order be shipped?

   Generally, the shipping process takes 2-4 days. Along with the shipping confirmation, we can provide you with a tracking number that you can use to track the status of the shipment on the carrier's website.

   Read more
3. What happens to my package if I am not home when the carrier delivers it?

   What if you are not home the day your shipment is delivered? No problem! Australia Post will leave an attempted delivery card. You can then easily pick it up there at a time most convenient for you.

   Read more
4. What can I do if you do not deliver to my country?

   Please accept our apologies if we do not yet deliver to your country. We are working on making this possible in the foreseeable future. Until then, you can use our store finder to locate our retail stores closest to you and retailers that sell our products in your country.

   Read more

Purchase

1. Who can I contact if I have any problems with my purchase?

   Our customer service representatives are available if you have any problems. They will gladly help you if you have any questions about our products or experience any technical difficulties. Our employees strive to solve your problem as soon as possible.

   Read more
2. Can I also pay with foreign credit cards?

   Yes, you can certainly pay with foreign credit cards as long as they are MasterCard or Visa.

   Read more
3. Can I also reserve products in the online shop?

   Reserving products in the online shop is unfortunately not possible at this time.

   Read more
4. How long will my filled shopping cart stay available?

   The shopping cart remains available for one hour and then is cleared. The shopping cart is also cleared if you leave the webpage and thus end your session.

   Read more
5. Am I required to make a purchase if I put items in my cart?

   No, you are absolutely not obligated to purchase the items you have placed in your cart. The digital shopping cart resembles a shopping cart in real life: You can put items into your cart and take them back out. You do not have to decide what you actually want to purchase until you check out.

   Read more
6. What is the purchasing process in the Carhartt Online Store?

   The online shop area gives you an overview of all products that are available for you to purchase. Clicking on a product in the product overview pulls up a product detail page. From there, you can pick your size and color. All available sizes and colors are shown in black, and any items that are sold out or temporarily not available are grayed out or crossed out. Use the option "Add to Shopping Cart" to place the item in your shopping cart. The products you select are collected there until you finalize your purchase. From the shopping cart overview, you have the option to remove a product from your shopping cart by clicking on the red "x" to the right of the product. Once you have decided which products you want to purchase, click on "Checkout". This then immediately pulls up an input screen so you can input your data. When you have entered all required information, the purchasing process is complete for the time being. You will receive an order confirmation. This tells you that your order has been received by our employees, who will package the items, get the package ready for shipment and forward it to the carrier. At this time you can request a shipping confirmation e-mail so that you know your package is on its way. Your order should be delivered to you within 2-4 business days.

   Read more
7. What is the minimum order value?

   We do not have a minimum order value.

   Read more